We do have Skitrax in our vehicles to monitor the time spent on site. Reports are available. Labour spent on site will be adjusted accordingly when the job is completed
Guarantee on Returns & Replacements
Products carry the warranties as listed below and will be replaced or refunded based on the conditions below. When installation is done for HDMI Distribution Equipment (Splitters, Extenders, Switches & Converters) an accredited / professional installer needs to be used for installation otherwise no faulty returns will be accepted if damage arises from improper installation and usage. Please consult your display and source / player manufacturer to ensure their products support HDMI Repeater devices (any switch, splitter, extender etc) between source/player and display and whether they can provide a firmware or software upgrade in the case where an incompatibility is experienced. Conditions and exclusions are listed below. High quality surge protection plugs must be installed on any HDMI equipment and all equipment connecting to your HDMI network to protect your equipment from electrical spikes and surges.
Warning!!: Never connect and disconnect HDMI cables and equipment while your devices are powered on (hot plugging cables). The HDMI cables carries a low DC voltage while connected. You will damage your equipment and the HDMI Distribution equipment while hot-plugging cables which will not be replaced under the manufacturer's guarantee. Power-off all equipment before changing HDMI cables or when installing new HDMI Distribution Equipment. Ensure that cables are gently inserted while changing cables and do not force or twist cables while inserted into the hdmi socket on your LCD or distribution equipment. By twisting cables, the 19 pins inside the HDMI cable can overlap and damage equipment HDMI ports. Ensure cables are not hanging from equipment and are neatly fastened using cable ties or any other way to prevent bending / damage on HDMI ports caused by hanging cables.
If we supply the wrong product or if the product is in any way faulty or damaged when delivered or collected, we will exchange it for the correct one after it has been returned. We will make a reasonable effort to exchange the product, but if replacement is not possible e.g. if we are out of stock, we will refund your purchase price or exchange the product when we have received stock. All incorrectly posted products that need to be exchanged or returned must be returned within 14 days after purchase and need to be unopened and unused to be eligible for this refund.
Replacements / Refunds will not be issued if damaged due to any of the conditions below
● Electrical damage - e.g. Unstable power to equipment (a UPS is highly recommended to minimize problems), Electrical Surges / spikes either from electrical wall socket or HDMI voltage spikes from external sources / displays due to problems on the source / player HDMI port (Surge protection is required to minimize unstable electrical current / surges to your equipment), Damage due to another AC/DC power supply used other than the original supplied AC/DC adapter e.g. if the wattage / voltage is too high from another AC/DC adapter you will damage the equipment.
● Physical Damage - e.g. dropping equipment, scratching, water damage, opening equipment, pins bended on cables due to incorrect usage or force plugging cables etc.
● Modification of equipment or tampering with electronic equipment will void the warranty.
● Damage due to overheating - When overheated due to restricted airflow or exceeded 50 degrees working temperature.
● Improper installation - e.g. HDMI port damage (caused by hanging cables, HDMI voltage problems, forced-plug HDMI Cables and swopping cables while equipment is powered on)
● Lightning damage (Install lighting protectors / arrestors in your electrical circuit board to protect your equipment from lighting strikes, also use a UPS and Surge Protection plugs on all areas where you have equipment).
Since there are several thousands of different HDMI, Optical & Coaxial products on the market we cannot always provide a solution that will work with your current configuration (e.g. HDCP issues when HDMI Distribution Equipment is installed). Most of the manufacturers on the market for source players, digital receivers, LCD's, Plasma's and projectors are working on a standard to have 100% HDCP compliance between all HDMI equipment in the world. Currently our products are ±95%-99% compliant with common South African brands and models and we have a list of compliant LCD's, Plasma's, Projectors and sources to provide to customers based on previous installations before purchasing. Also consult your display or source manufacturer to ensure that their product will be compatible with the equipment you are purchasing. We have tested our products on several different Digital Receivers, LCD's, Plasma's etc. from different manufacturers and will always do our best effort to provide you with a workable solution from past experiences.
If HD Satellite Net supplies the wrong product or if the product is in any way faulty or damaged, HD Satellite Net will exchange it for the correct one. However, if the product is no longer being offered at the special price, it will not be replaced. HD Satellite Net will refund the purchase price of the product. Note that once opened, the goods will not be accepted for a refund and will only be replaced with another of the same product if the product has a factory defect. If you selected bank deposit as a payment option, and wish to return the product, full bank deposit details must be provided. If the name of account holder, bank, branch name, and branch code and account number are not provided the money will not be refunded.
Privacy and Security
Your information is always confidential. HD Satellite Net is a safe and secure website and is legally committed to protecting all your transactions and information. Your information will NEVER be disclosed to any third parties, unless obliged to do so by law.
Apart from the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, neither HD Satellite Net nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this web site or the services or content provided from and through this web site. Furthermore, HD Satellite Net makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this web site are free from errors or omissions or that the service will be 100% uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors to firstname.lastname@example.org. This web site is supplied on an 'as is' basis and has not been compiled or supplied to meet the user's individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with HD Satellite Net that the service available from and through this web site will meet the user's individual requirements and be compatible with the user's hardware and/or software. Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of HD Satellite Net and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site. All items purchased from HD Satellite Net are made pursuant to agreements with shipping and delivery agents and risk of loss pass from HD Satellite Net to such agents upon delivery of any item to such carrier. Neither HD Satellite Net nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use any product sold on this web site.
Bank deposit payments
Banking details are to be found on the left bottom side on all our invoices of HD Satellite Net and it would be subject to the following rules:
The exact amount must be paid.
The payment must be identified by supplying the Invoice number in the reference section of the deposit slip or on the electronic transfer.
Cheque deposits are not accepted.
No bank deposits are accepted from outside the borders of South Africa.
Unpaid bank deposit orders are cancelled after three business days.
Stocks of all goods on offer are limited. HD Satellite Net shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, HD Satellite Net shall only be liable to refund monies where it is unable to fulfil orders at advertised prices.